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- Our mission is to provide superior healthcare that is responsible, physician-directed and dedicated to keeping our patient's best interest foremost.About TPMGPatient InfoFormsFeedbackInsuranceSurvey
Contact Us
For questions regarding your personal medical care, prescription refills, or to schedule an appointment, please contact your provider’s office directly.
Medical Inquiries and Refills
Personal and confidential medical inquiries sent through “Contact Us” are received by the Webmaster, and depending upon the situation, are forwarded to the patients’ provider’s office manager. We encourage you to communicate with your provider’s office directly regarding any personal and confidential medical inquiries, refills, scheduling of appointments, test results, etc. Your personal health information is not maintained by the Webmaster. You may also communicate with your provider and his/her staff through the Patient Portal. For access to the TPMG Patient Portal, please see below.
Access to Patient Portal
To obtain an Enrollment Token for access to Patient Portal, please contact your provider’s office directly. Let them know that you would like to have an Enrollment Token number, and they will be happy to provide you with the token, as well as additional information and to answer any questions that you may have. You will also be asked for your email address in order for your record to be connected to the Patient Portal. Please do not request Enrollment Tokens through Contact Us. Enrollment Tokens cannot be issued through the Help Desk due to restrictions concerning access to your confidential medical record.
Patient Portal access allows you to pay your bill online, view your electronic health record, see your test results, request refills of medication, schedule/reschedule/cancel appointments, communicate directly with your provider and his/her staff, pay your bill, etc., all at your convenience, 24 hours a day!
We encourage our patients to take advantage of Patient Portal. Contact your provider’s office to enroll today!
Customer Service/Patient Advocate
TPMG strives to provide the best quality patient care; however, there are times when concerns need to be brought to our attention.
If you have a concern about any TPMG office or staff member, please contact the office manager at that location first. Our office managers are available to assist you with issues that you may have regarding their office and/or service. Please give them the opportunity to correctly address any of your concerns.
If you need additional assistance with your concern, please email our patient advocate at [email protected] or call our administrative office at (757) 232-8764, and ask to speak to our patient advocate.
We appreciate the time you have taken to reach out to us so that we may make every effort in improving the quality of care that TPMG patients have come to trust and expect.
Online Bill Pay and Billing Inquiries
If you would like to make a payment online, you may do so through Patient Portal. Please see information above in order to obtain access.
Payments can also be made by contacting our TPMG Central Billing Office at (757) 232-8777, and a representative will process your payment over the phone. Additionally, you may mail in your payment, or make a payment at any of our TPMG office locations. All TPMG offices are available to receive payments for services that were performed at another TPMG office.
Billing statements will show all TPMG offices where services were rendered during that billing cycle consolidated on one statement, and only one statement will be mailed to the patient. If you are in need of financial assistance, please contact the TPMG Central Billing Office and speak with one of our representatives.
At times, your payment may cross paths with our billing statement in the mail. This will result in a bill that may have already been paid. If you feel that this has happened, and you have already made your payment, please contact our billing office and one of our representatives will review your account to confirm that payment has been received and posted to your account. Our representative will let you know if you should disregard the billing statement that crossed paths with your payment.
Additionally, payments made are always applied towards any outstanding balance with TPMG. If you are making a payment towards your current visit (copay, etc.), and you have an outstanding balance at any TPMG office, the amount paid will be applied towards that particular balance.
Questions or requests pertaining to your bill and/or payment statements should be directed to the TPMG Central Billing Office by calling directly (757) 232-8777 for assistance.
Career Opportunities
For career opportunities within TPMG, please use the Careers tab to view information, requirements, and to post your resume. Please refrain from sending employment inquiries through “Contact Us”. The Webmaster does not maintain a list of job opportunities within TPMG.
Solicitations
Solicitations from outside business entities and/or persons through the “Contact Us” shall not be acknowledged, nor forwarded to any TPMG office or employee by the Webmaster.
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